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Developments in the Call Centre Industry

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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...

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Bibliographic Details
Other Authors: Connell, Julia (Editor), Burgess, John (Editor)
Format: Electronic Book Chapter
Language:English
Published: Taylor & Francis 2006
Series:Routledge Studies in Business Organizations and Networks
Subjects:
Economics
Business & management
Customer services
work
employees
managers
agents
operation
sector
offshoring
research
business
process
Online Access:OAPEN Library: download the publication
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