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Developments in the Call Centre Industry

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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...

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Detaylı Bibliyografya
Diğer Yazarlar: Connell, Julia (Editör), Burgess, John (Editör)
Materyal Türü: Elektronik Kitap Bölümü
Dil:İngilizce
Baskı/Yayın Bilgisi: Taylor & Francis 2006
Seri Bilgileri:Routledge Studies in Business Organizations and Networks
Konular:
Economics
Business & management
Customer services
work
employees
managers
agents
operation
sector
offshoring
research
business
process
Online Erişim:OAPEN Library: download the publication
OAPEN Library: description of the publication
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