Working the Phones Control and Resistance in Call Centres

*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the p...

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Autore principale: Woodcock, Jamie (auth)
Natura: Elettronico Capitolo di libro
Lingua:inglese
Pubblicazione: Pluto Press 2016
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