Working the Phones Control and Resistance in Call Centres
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the p...
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| Natura: | Elettronico Capitolo di libro |
| Lingua: | inglese |
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Pluto Press
2016
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| Accesso online: | OAPEN Library: download the publication OAPEN Library: description of the publication |
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