Working the Phones Control and Resistance in Call Centres
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the p...
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Main Author: | Woodcock, Jamie (auth) |
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Format: | Electronic Book Chapter |
Language: | English |
Published: |
Pluto Press
2016
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Subjects: | |
Online Access: | OAPEN Library: download the publication OAPEN Library: description of the publication |
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