Loyalty Schemes in Retailing A Comparison of Stand-alone and Multi-partner Programs

To expand existing literature on loyalty schemes, the impact of stand-alone vs. multi-partner programs on customer loyalty was evaluated. In addition, the effects of store satisfaction, membership in competing programs, as well as various shopper characteristics were tested. Therefore, interviews we...

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Detaylı Bibliyografya
Yazar: Hoffmann, Nicolas (auth)
Materyal Türü: Elektronik Kitap Bölümü
Dil:İngilizce
Baskı/Yayın Bilgisi: Bern Peter Lang International Academic Publishers 2013
Seri Bilgileri:Forschungsergebnisse der Wirtschaftsuniversitaet Wien 61
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Online Erişim:OAPEN Library: download the publication
OAPEN Library: description of the publication
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