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E-engagement: A guide for Public Sector Managers

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Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for...

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Detaylı Bibliyografya
Yazar: Chen, Peter (auth)
Materyal Türü: Elektronik Kitap Bölümü
Dil:İngilizce
Baskı/Yayın Bilgisi: Canberra ANU Press 2007
Konular:
Communication studies
websites
information resources management
communiciation technologies
Decision-making
E-democracy
Policy
Public sector
Software
Online Erişim:OAPEN Library: download the publication
OAPEN Library: description of the publication
Etiketler: Etiketle
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Diğer Bilgiler
Özet:Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a 'must read' for policy and program practitioners who are considering options for electronic engagement.
Fiziksel Özellikler:1 electronic resource (103 p.)
ISBN:OAPEN_459088
Erişim:Open Access

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