E-engagement: A guide for Public Sector Managers

• Auteur principal: Chen, Peter (auth)
• Format: Électronique Chapitre de livre
• Langue: anglais
• Publié: Canberra ANU Press 2007
• Sujets: Communication studies; websites; information resources management; communiciation technologies; Decision-making; E-democracy; Policy; Public sector; Software
• Accès en ligne: OAPEN Library: download the publication; OAPEN Library: description of the publication

Résumé

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a 'must read' for policy and program practitioners who are considering options for electronic engagement.

Description matérielle

1 electronic resource (103 p.)

ISBN

OAPEN_459088

Accès

Open Access