E-engagement: A guide for Public Sector Managers

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for...

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Autor principal: Chen, Peter (auth)
Formato: Electrónico Capítulo de libro
Lenguaje:inglés
Publicado: Canberra ANU Press 2007
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Acceso en línea:OAPEN Library: download the publication
OAPEN Library: description of the publication
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