E-engagement: A guide for Public Sector Managers

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for...

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Detaylı Bibliyografya
Yazar: Chen, Peter (auth)
Materyal Türü: Elektronik Kitap Bölümü
Dil:İngilizce
Baskı/Yayın Bilgisi: Canberra ANU Press 2007
Konular:
Online Erişim:OAPEN Library: download the publication
OAPEN Library: description of the publication
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