E-engagement: A guide for Public Sector Managers

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for...

Ausführliche Beschreibung

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Bibliographische Detailangaben
1. Verfasser: Chen, Peter (auth)
Format: Elektronisch Buchkapitel
Sprache:Englisch
Veröffentlicht: Canberra ANU Press 2007
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