Dalla misurazione dei servizi alla customer satisfaction
Activities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the f...
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Materialtyp: | Elektronisk Bokavsnitt |
Språk: | italienska |
Publicerad: |
Firenze University Press
2004
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Ämnen: | |
Länkar: | OAPEN Library: download the publication OAPEN Library: description of the publication |
Taggar: |
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Internet
OAPEN Library: download the publicationOAPEN Library: description of the publication
3rd Floor Main Library
Signum: |
A1234.567 |
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Exemplar 1 | Tillgänglig |