Dalla misurazione dei servizi alla customer satisfaction

Activities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the f...

पूर्ण विवरण

में बचाया:
ग्रंथसूची विवरण
मुख्य लेखक: Roberto, Ventura (auth)
स्वरूप: इलेक्ट्रोनिक पुस्तक अध्याय
भाषा:इतालवी
प्रकाशित: Firenze University Press 2004
विषय:
ऑनलाइन पहुंच:OAPEN Library: download the publication
OAPEN Library: description of the publication
टैग: टैग जोड़ें
कोई टैग नहीं, इस रिकॉर्ड को टैग करने वाले पहले व्यक्ति बनें!

इंटरनेट

OAPEN Library: download the publication
OAPEN Library: description of the publication

3rd Floor Main Library

होल्डिंग्स विवरण से 3rd Floor Main Library
बोधानक: A1234.567
प्रति 1 उपलब्ध