Dalla misurazione dei servizi alla customer satisfaction

Activities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the f...

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Bibliografiska uppgifter
Huvudskapare: Roberto, Ventura (auth)
Materialtyp: Elektronisk Bokavsnitt
Språk:italienska
Publicerad: Firenze University Press 2004
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OAPEN Library: description of the publication
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OAPEN Library: download the publication
OAPEN Library: description of the publication

3rd Floor Main Library

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