Dalla misurazione dei servizi alla customer satisfaction
Activities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the f...
में बचाया:
मुख्य लेखक: | |
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स्वरूप: | इलेक्ट्रोनिक पुस्तक अध्याय |
भाषा: | इतालवी |
प्रकाशित: |
Firenze University Press
2004
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विषय: | |
ऑनलाइन पहुंच: | OAPEN Library: download the publication OAPEN Library: description of the publication |
टैग: |
टैग जोड़ें
कोई टैग नहीं, इस रिकॉर्ड को टैग करने वाले पहले व्यक्ति बनें!
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इंटरनेट
OAPEN Library: download the publicationOAPEN Library: description of the publication
3rd Floor Main Library
बोधानक: |
A1234.567 |
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प्रति 1 | उपलब्ध |