Dalla misurazione dei servizi alla customer satisfaction

• Autor principal: Roberto, Ventura (auth)
• Format: Electrònic Capítol de llibre
• Idioma: italià
• Publicat: Firenze University Press 2004
• Matèries: Library, archive & information management; IT, Internet & electronic resources in libraries; biblioteconomia; university of florence; biblioteche pubbliche; biblioteconomy; libraries; università degli studi di firenze
• Accés en línia: OAPEN Library: download the publication; OAPEN Library: description of the publication

Activities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the f...