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Service Design Capabilities

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This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers...

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Detalhes bibliográficos
Autor principal: Morelli, Nicola (auth)
Outros Autores: de Götzen, Amalia (auth), Simeone, Luca (auth)
Formato: Recurso Eletrônico Capítulo de Livro
Idioma:inglês
Publicado em: Springer Nature 2021
coleção:Springer Series in Design and Innovation 10
Assuntos:
Research & development management
Production engineering
Service industries
Innovation/Technology Management
Manufacturing, Machines, Tools, Processes
Services
Business and Management
Machines, Tools, Processes
Industries
service design
value creation interaction
value creation infrastructure
Service System Design
innovation
Design capabilities
open access
Industrial applications of scientific research & technological innovation
Hospitality & service industries
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