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Optimierung von Gesprächen in der professionellen Telefonie

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Telephone service conversations are a central component of social and economic communication practice. They are to a considerable extent pre-planned and standardized. In addition to the desired positive effects (uniformity, efficiency, customer orientation), established call standards lead to unwant...

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Détails bibliographiques
Auteur principal: Pietschmann, Judith (auth)
Format: Électronique Chapitre de livre
Publié: Berlin Frank & Timme 2017
Collection:Schriften zur Sprechwissenschaft und Phonetik 12
Sujets:
Sociolinguistics
Business communication & presentation
Coping with personal problems
callcenter
callcenter communication
professional telephony
telephone service
telephone customer service
optimisation
communication optimisation
conversation
conversation management
speech science
phonetics
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