Innovative Priority Mechanisms in Service Operations Theory and Applications
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and...
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| Main Author: | |
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| Other Authors: | , |
| Format: | Electronic Book Chapter |
| Language: | English |
| Published: |
Cham
Springer Nature
2023
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| Series: | SpringerBriefs in Service Science
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| Subjects: | |
| Online Access: | OAPEN Library: download the publication OAPEN Library: description of the publication |
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| 245 | 1 | 0 | |a Innovative Priority Mechanisms in Service Operations |b Theory and Applications |
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| 520 | |a This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book. | ||
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| 650 | 7 | |a Management of specific areas |2 bicssc | |
| 650 | 7 | |a Operational research |2 bicssc | |
| 650 | 7 | |a Industry & industrial studies |2 bicssc | |
| 653 | |a Service Operations | ||
| 653 | |a Priority Queues | ||
| 653 | |a Service Innovations | ||
| 653 | |a Queue-scalping | ||
| 653 | |a Referral priority program | ||
| 653 | |a Service-position-trading | ||
| 653 | |a Linesitting | ||
| 653 | |a Dynamic priority policy | ||
| 653 | |a Decision Making | ||
| 653 | |a Applications to Service Systems | ||
| 653 | |a Queueing Theory | ||
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