Analyzing structural relationships between service quality, disconfirmation, satisfaction and loyalty / Wei Mei Chin
This research aims to analyze the relationships between service quality, disconfirmation, satisfaction, and loyalty. A structured methodology combined with both models in overall evaluation (e.g. Fornall et al.) and disconfirmation(e.g. Oliver et al.) were used in order to capture the perceptions of...
Kaydedildi:
| Yazar: | |
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| Materyal Türü: | Kitap |
| Baskı/Yayın Bilgisi: |
Accounting Research Institute (ARI),
2010-12.
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| Konular: | |
| Online Erişim: | Link Metadata |
| Etiketler: |
Etiketle
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Internet
Link Metadata3rd Floor Main Library
| Yer Numarası: |
A1234.567 |
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| Kopya Bilgisi 1 | Kütüphanede |