Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

• Hoofdauteurs: Salamudin, Norhana (Auteur), Ismail, Noraini (Auteur), Abdullah, Hazman Shah (Auteur)
• Formaat: Boek
• Gepubliceerd in: Institute of Research, Development and Commercialization (IRDC), 2005-12.
• Onderwerpen: Article; PeerReviewed
• Online toegang: Link Metadata

This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach shows...