Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

• Autori principali: Salamudin, Norhana (Autore), Ismail, Noraini (Autore), Abdullah, Hazman Shah (Autore)
• Natura: Libro
• Pubblicazione: Institute of Research, Development and Commercialization (IRDC), 2005-12.
• Soggetti: Article; PeerReviewed
• Accesso online: Link Metadata

This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach shows...