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Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach shows...

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Autori principali:	Salamudin, Norhana (Autore), Ismail, Noraini (Autore), Abdullah, Hazman Shah (Autore)
Natura:	Libro
Pubblicazione:	Institute of Research, Development and Commercialization (IRDC), 2005-12.
Soggetti:	Article PeerReviewed
Accesso online:	Link Metadata
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