Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach shows...
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| Main Authors: | , , |
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| Format: | Book |
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Institute of Research, Development and Commercialization (IRDC),
2005-12.
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| Online Access: | Link Metadata |
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