Customers' perception of restaurant service quality : evidence from Malaysia / Voon Boo Ho ... [et al.]

Restaurant plays a key role in attracting tourists and hence contributes significantly to a country's economy. Restaurant service quality should therefore be well managed and sustained to ensure continuous and increased patronage. In this respect, the determinants and consequences of restaurant...

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Hoofdauteurs: Voon, Boo Ho (Auteur), Kueh, Karen Meng Koon (Auteur), Unggah, Lois (Auteur), Chali, Raymond (Auteur)
Formaat: Boek
Gepubliceerd in: Research Management Institute (RMI), 2009.
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