Measuring website service quality for Malaysian companies / Voon Boo Ho, Karen Kueh and Mohd Zawawi Mohd Zafian

• প্রধান লেখক: Voon, Boo Ho (লেখক), Kueh, Karen Meng Koon (লেখক), Mohd Zafian, Mohd Zawawi (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: Research Management Institute (RMI), 2009.
• বিষয়গুলি: Article; PeerReviewed
• অনলাইন ব্যবহার করুন: Link Metadata

A customer-perceived quality service has been widely used towards enhancing the customers' satisfaction and loyalty. The same situation is also applicable for the online services; in an increased use of websites as a channel for information presentation and provision of other services. Hence, t...