Free food - some possibility : service recovery strategies in western based fast food restaurant / Ernest Cyril de Run and Liew Li Tyng

This paper sets out to determine customers belief of what service recovery activities will most probably be done by front liners in Western based fast food restaurants. The study used a Juster scale based questionnaire survey format the restaurants customers. Data was then analyzed using means and f...

Volledige beschrijving

Bewaard in:
Bibliografische gegevens
Hoofdauteurs: Cyril de Run, Ernest (Auteur), Liew, Li Tyng (Auteur)
Formaat: Boek
Gepubliceerd in: University Publication Centre (UPENA), 2007.
Onderwerpen:
Online toegang:Link Metadata
Tags: Voeg label toe
Geen labels, Wees de eerste die dit record labelt!

Internet

Link Metadata

3rd Floor Main Library

Exemplaargegevens van 3rd Floor Main Library
Plaatsingsnummer: A1234.567
Kopie 1 Beschikbaar