Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria

• Hauptverfasser: Shariff, Siti Halijjah (Verfasst von), Azman, Syazwani Amanina (Verfasst von), Zakria, Nur Fhatihah (Verfasst von)
• Format: Buch
• Veröffentlicht: Faculty of Business and Management, Universiti Teknologi MARA, Puncak Alam Campus, 2016-12.
• Schlagworte: Article; PeerReviewed
• Online-Zugang: Link Metadata

For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of post...