An empirical investigation into the influences of psychological empowerment and overall job satisfaction on employee loyalty: the case of Malaysian front office receptionists / Mohd Onn Rashdi Abd Patah...[et al.]

• Auteurs principaux: Abd Patah, Mohd Onn Rashdi (Auteur), Zain, Razlan Adli (Auteur), Abdullah, Dahlan (Auteur), Mohd Radzi, Salleh (Auteur)
• Format: Livre
• Publié: Faculty of Hotel and Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus, 2009-12.
• Sujets: Article; PeerReviewed
• Accès en ligne: Link Metadata

The hotel industry has the responsibility and role of increasing guest satisfaction with its services and products. This can be carried out through efficient service by frontline employees, particularly the Front Office receptionists. Developing an efficient workforce may depend on their sense of be...