An empirical investigation into the influences of psychological empowerment and overall job satisfaction on employee loyalty: the case of Malaysian front office receptionists / Mohd Onn Rashdi Abd Patah...[et al.]

• Главные авторы: Abd Patah, Mohd Onn Rashdi (Автор), Zain, Razlan Adli (Автор), Abdullah, Dahlan (Автор), Mohd Radzi, Salleh (Автор)
• Формат: ‌
• Опубликовано: Faculty of Hotel and Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus, 2009-12.
• Предметы: Article; PeerReviewed
• Online-ссылка: Link Metadata

The hotel industry has the responsibility and role of increasing guest satisfaction with its services and products. This can be carried out through efficient service by frontline employees, particularly the Front Office receptionists. Developing an efficient workforce may depend on their sense of be...