APA (7th ed.) Citation

Yang, Y., & Chan, A. (2010). A hierarchical approach to measure service performance in the resort hotel's service encounters / Yun Yang and Andrew Chan. Faculty of Hotel and Management, Universiti Teknologi MARA, Selangor, Kampus Puncak Alam Campus.

Chicago Style (17th ed.) Citation

Yang, Yun, and Andrew Chan. A Hierarchical Approach to Measure Service Performance in the Resort Hotel's Service Encounters / Yun Yang and Andrew Chan. Faculty of Hotel and Management, Universiti Teknologi MARA, Selangor, Kampus Puncak Alam Campus, 2010.

MLA (9th ed.) Citation

Yang, Yun, and Andrew Chan. A Hierarchical Approach to Measure Service Performance in the Resort Hotel's Service Encounters / Yun Yang and Andrew Chan. Faculty of Hotel and Management, Universiti Teknologi MARA, Selangor, Kampus Puncak Alam Campus, 2010.