Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim

• Auteurs principaux: Lokman Hakim, Azlinda Hakim (Auteur), Mohamad Ibrahim, Hairunnisa (Auteur)
• Format: Livre
• Publié: Faculty of Hotel Management and Tourism, Universiti Teknologi MARA, Selangor, Puncak Alam Campus, 2017-09.
• Sujets: Article; PeerReviewed
• Accès en ligne: Link Metadata

Turnover is one of the most critical issue in hotel industry. Turnover in front office department may somehow affect the hotel's service quality standard and operations that may jeopardize the hotel image and guest expectation. An effective leadership style implemented by the management plays a...