Work-family conflict and family-work conflict on worker's work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.]

• প্রধান লেখক: Nordin, Raslan (লেখক), Ghazali, Norfazlina (লেখক), Mohamad Mozie, Noorizan (লেখক), Che Din, Suryani (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, 2018-12.
• বিষয়গুলি: Article; PeerReviewed
• অনলাইন ব্যবহার করুন: Link Metadata

Call Centre industry has been the most challenging and yet highly stressful environment work place. Call Centre are known implementing high target as well as rotating shift pattern that further challenges by causing conflicts on the employee's focus between work and family. This study will focu...