An overview of service quality towards guest's satisfaction in hospitality industry / Aida Khalida Mohamed Idris... [et al.]
Sustainable development of hospitality industry in Malaysia has led numerous numbers of hotels, motels and other lodging accommodation to increase rapidly. It occurs due to the increment number of international and domestic tourist boarding in Malaysia. Owing to that, it is important for lodging pro...
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| Aineistotyyppi: | Kirja |
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Universiti Teknologi Mara Cawangan Pulau Pinang,
2020-01.
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