Factors that influence frontline employee behavior towards guest satisfaction in hotel / Aida Khalida Mohamed Idris... [et al.]

• मुख्य लेखकों: Mohamed Idris, Aida Khalida (लेखक), Mohd Noor, Noorfarhana (लेखक), Tarmazi, Siti Anis Adilah (लेखक), Hashim, Norliana (लेखक), Ghazali, Norfadzliana (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Universiti Teknologi MARA, Negeri Sembilan, 2017.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

This study seeks to analyse the factors that influence frontline employee behaviour towards guest satisfaction as frontline employee is the first person that any hotel guest would refer to should there be any queries. Thus, being a frontline employee will have an impact on guest approach and overall...