Determining the effect of service quality towards patients' satisfaction in private hospitals in Kota Kinabalu, Sabah Malaysia / Sharifah Nurafizah Syed Annuar and Nur Shahafiqah Nadiah Jaffery
Intense competition in health care industry has resulted in increasing pressure among private hospitals to provide high quality services. In Sabah, the number of private hospitals is on the rise particularly when the state government has announced its strategic plan to become a medical tourism hub b...
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Universiti Teknologi MARA, Cawangan Melaka,
2018-10.
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