Strategic management accounting and information technology competency on customer service process performance in local government agencies / Jamaliah Said ... [et al.]
The main objective of this study is to examine the effects of the adoption of Strategic Management Accounting (SMA) techniques and Information Technology (IT) competency on customer service process performance of Malaysian Local Government Agencies (LGA). Questionnaires were mailed to top managers o...
Saved in:
Main Authors: | , , , |
---|---|
Format: | Book |
Published: |
Universiti Teknologi MARA Cawangan Selangor,
2012.
|
Subjects: | |
Online Access: | Link Metadata |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Be the first to leave a comment!