Strategic management accounting and information technology competency on customer service process performance in local government agencies / Jamaliah Said ... [et al.]

• 主要な著者: Said, Jamaliah (著者), Wee, Shu Hui (著者), Othman, Rohana (著者), Taylor, Dennis (著者)
• フォーマット: 図書
• 出版事項: Universiti Teknologi MARA Cawangan Selangor, 2012.
• 主題: Article; PeerReviewed
• オンライン･アクセス: Link Metadata

The main objective of this study is to examine the effects of the adoption of Strategic Management Accounting (SMA) techniques and Information Technology (IT) competency on customer service process performance of Malaysian Local Government Agencies (LGA). Questionnaires were mailed to top managers o...