Strategic management accounting and information technology competency on customer service process performance in local government agencies / Jamaliah Said ... [et al.]

• Asıl Yazarlar: Said, Jamaliah (Yazar), Wee, Shu Hui (Yazar), Othman, Rohana (Yazar), Taylor, Dennis (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: Universiti Teknologi MARA Cawangan Selangor, 2012.
• Konular: Article; PeerReviewed
• Online Erişim: Link Metadata

The main objective of this study is to examine the effects of the adoption of Strategic Management Accounting (SMA) techniques and Information Technology (IT) competency on customer service process performance of Malaysian Local Government Agencies (LGA). Questionnaires were mailed to top managers o...