Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]

• 主要な著者: Muhammad, Zikri (著者), Rostam, Katiman (著者), Mohd. Yusoff, Yusliza (著者), Manaf Bohari, Abdul (著者)
• フォーマット: 図書
• 出版事項: Universiti Teknologi MARA, Perlis, 2010-12.
• 主題: Article; PeerReviewed
• オンライン･アクセス: Link Metadata

This study adds to the quality of service delivery by local government literature, particularly within a Malaysian context. The quality of service delivery is measured based on service delivery information provided from Kajang Municipal Council Annual Report 2006. The sample of the present study con...