Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]

This study adds to the quality of service delivery by local government literature, particularly within a Malaysian context. The quality of service delivery is measured based on service delivery information provided from Kajang Municipal Council Annual Report 2006. The sample of the present study con...

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Hoofdauteurs: Muhammad, Zikri (Auteur), Rostam, Katiman (Auteur), Mohd. Yusoff, Yusliza (Auteur), Manaf Bohari, Abdul (Auteur)
Formaat: Boek
Gepubliceerd in: Universiti Teknologi MARA, Perlis, 2010-12.
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