A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry / Lee-Yen Foo ... [et al.]
Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees' behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (...
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| Asıl Yazarlar: | , , , , |
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| Materyal Türü: | Kitap |
| Baskı/Yayın Bilgisi: |
Universiti Teknologi Mara Selangor,
2019-09.
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| Konular: | |
| Online Erişim: | Link Metadata |
| Etiketler: |
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Internet
Link Metadata3rd Floor Main Library
| Yer Numarası: |
A1234.567 |
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| Kopya Bilgisi 1 | Kütüphanede |