A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry / Lee-Yen Foo ... [et al.]
Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees' behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (...
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| Hoofdauteurs: | , , , , |
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| Formaat: | Boek |
| Gepubliceerd in: |
Universiti Teknologi Mara Selangor,
2019-09.
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Internet
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| Plaatsingsnummer: |
A1234.567 |
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| Kopie 1 | Beschikbaar |