The influence of emotional intelligence on job performance of frontline service employees: the moderating role of service types / Abdul Kadir Othman and Syarifah Farrah Hanim Syed Muhsin.
Service organizations rely heavily on humans to deliver the service. The only difference is the level of dependency on the human aspect for different types of service. Professional service depends mostly on humans to deliver the service but mass service is the least dependent on human element when d...
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Universiti Teknologi Mara Selangor,
2020-06.
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