Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]

• Главные авторы: Azis, Ahmad Zamie (Автор), Kasmunee, Mohd Farhan (Автор), Ahmad, Jasmine (Автор)
• Формат: ‌
• Опубликовано: 2010.
• Предметы: Conference or Workshop Item; PeerReviewed
• Online-ссылка: Link Metadata

As competition intensified in the health care market, health care institutions has no choice but try to improve their efficiency and competitive advantages by improving their cost-effectiveness and quality of care. Patient-based determinants of quality and satisfaction play an important role in choo...