Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]

As competition intensified in the health care market, health care institutions has no choice but try to improve their efficiency and competitive advantages by improving their cost-effectiveness and quality of care. Patient-based determinants of quality and satisfaction play an important role in choo...

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Main Authors: Azis, Ahmad Zamie (Author), Kasmunee, Mohd Farhan (Author), Ahmad, Jasmine (Author)
Format: Book
Published: 2010.
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3rd Floor Main Library

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Call Number: A1234.567
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