The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]

• Главные авторы: Mawardee, Effi Effendi (Автор), Noor Azhar, Mohd Nur Farhan (Автор), Saad, Hana (Автор), Zakaria, Rozainizawati (Автор), Mat Saad, Siti Normaziah (Автор)
• Формат: ‌
• Опубликовано: 2010.
• Предметы: Conference or Workshop Item; PeerReviewed
• Online-ссылка: Link Metadata

Service quality can be defined as the degree to which a service meets a customer's needs or expectation. Service receivers may have different values and different grounds of assessment towards the same service or organization. Quality is more than a relationship between a customer and a service...