The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]

• Päätekijät: Mawardee, Effi Effendi (Tekijä), Noor Azhar, Mohd Nur Farhan (Tekijä), Saad, Hana (Tekijä), Zakaria, Rozainizawati (Tekijä), Mat Saad, Siti Normaziah (Tekijä)
• Aineistotyyppi: Kirja
• Julkaistu: 2010.
• Aiheet: Conference or Workshop Item; PeerReviewed
• Linkit: Link Metadata

Service quality can be defined as the degree to which a service meets a customer's needs or expectation. Service receivers may have different values and different grounds of assessment towards the same service or organization. Quality is more than a relationship between a customer and a service...