Kapak Resmi

Exploring the communication gaps factor affecting the service delivery: a case study in Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch / Tengku Hilmi Tengku Abdul Kadir and Muhammad Haniff Muhammad Kamal

This study examines the communication gap factors (integrated service marketing communication, managing customer expectations, propensity to overpromising and horizontal communication) effects toward service delivery in the organization of Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch. Othe...

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Detaylı Bibliyografya
Asıl Yazarlar:	Tengku Abdul Kadir, Tengku Hilmi (Yazar), Muhammad Kamal, Muhammad Haniff (Yazar)
Materyal Türü:	Kitap
Baskı/Yayın Bilgisi:	2010.
Konular:	Conference or Workshop Item PeerReviewed
Online Erişim:	Link Metadata
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

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