Exploring the communication gaps factor affecting the service delivery: a case study in Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch / Tengku Hilmi Tengku Abdul Kadir and Muhammad Haniff Muhammad Kamal

• 主要な著者: Tengku Abdul Kadir, Tengku Hilmi (著者), Muhammad Kamal, Muhammad Haniff (著者)
• フォーマット: 図書
• 出版事項: 2010.
• 主題: Conference or Workshop Item; PeerReviewed
• オンライン･アクセス: Link Metadata

This study examines the communication gap factors (integrated service marketing communication, managing customer expectations, propensity to overpromising and horizontal communication) effects toward service delivery in the organization of Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch. Othe...