A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]

• Huvudskapare: Salman, Salmah (Författare, medförfattare), Mohd Nazir, Siti Nazira (Författare, medförfattare), Md Yusuf, Siti Nur Raidah (Författare, medförfattare), Ahmad, Jasmine (Författare, medförfattare)
• Materialtyp: Bok
• Publicerad: 2010.
• Ämnen: Conference or Workshop Item; PeerReviewed
• Länkar: Link Metadata

Service is an act or performance and an activity or a series of activities which take place in interactions with a contact person or a physical machine and which provides customer satisfaction. This study identifies the disabled people (students in PLPP) perceptions on the service quality provided b...