A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]

Service is an act or performance and an activity or a series of activities which take place in interactions with a contact person or a physical machine and which provides customer satisfaction. This study identifies the disabled people (students in PLPP) perceptions on the service quality provided b...

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Bibliographic Details
Main Authors: Salman, Salmah (Author), Mohd Nazir, Siti Nazira (Author), Md Yusuf, Siti Nur Raidah (Author), Ahmad, Jasmine (Author)
Format: Book
Published: 2010.
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