Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz ... [et al.]

• Auteurs principaux: Abd Aziz, Nurul Nadia (Auteur), Tarmuji, Nor Habibah (Auteur), Samsudin, Mawarti Ashik (Auteur), Baharum, Norzie Diana (Auteur)
• Format: Livre
• Publié: 2011.
• Sujets: Conference or Workshop Item; PeerReviewed
• Accès en ligne: Link Metadata

The purpose of this paper is to examine the suitability of SERVQUAL instrument as a measurement of UiTM employees' satisfaction and panel clinics service quality. The main instrument of this study is a set of questionnaire adapted from Etgar & Fuchs (2009). Some modifications were made to t...