Customer Waiting Time in Department of Labour, Kuala Terengganu: A Queuing Approach / Norsyafiqah Mohamad, Masnita Misiran and Zahayu Md Yusof

Businesses adopt queuing mechanism as it can improve efficiency and provide economic use of resources. Some business segment that normally adapted queuing theory include assessing staff scheduling, productivity, performance, and customers waiting time. This article will adopt queuing theory to curre...

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Main Authors: Mohamad, Norsyafiqah (Author), Misiran, Masnita (Author), Md Yusof, Zahayu (Author)
Format: Book
Published: Universiti Teknologi MARA, Negeri Sembilan, 2020.
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