The importance of training towards better service productivity: A case of 3-star hotels in Kuantan / Norazlan Anual and Kamisah Ariffin

• मुख्य लेखकों: Anual, Norazlan (लेखक), Ariffin, Kamisah (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: 2004.
• विषय: Conference or Workshop Item; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

The most critical resource in an organization is the workforce. It is the staff that directly uses the other resources to sell, to make, to process, or to provide quality of service. How well the resources of money, materials and equipment are used depends largely upon the human resources. Therefore...