A study of the speech act of complaining / Nurfarahin Ahmad, Nalini Arumugam and Kaarthiyaini Supramaniam

The present study aims to examine the speech act of complaining performed by consumers of a particular organisation by investigating the pragmatics strategies employed by the consumers in complaining. The behaviours of Malaysian non-native English speakers when making online complaints directed to a...

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Hoofdauteurs: Ahmad, Nurfarahin (Auteur), Arumugam, Nalini (Auteur), Supramaniam, Kaarthiyaini (Auteur)
Formaat: Boek
Gepubliceerd in: Universiti Teknologi MARA Shah Alam, 2017-08.
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