A study of the speech act of complaining / Nurfarahin Ahmad, Nalini Arumugam and Kaarthiyaini Supramaniam
The present study aims to examine the speech act of complaining performed by consumers of a particular organisation by investigating the pragmatics strategies employed by the consumers in complaining. The behaviours of Malaysian non-native English speakers when making online complaints directed to a...
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| Format: | Book |
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Universiti Teknologi MARA Shah Alam,
2017-08.
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