Data envelopment analysis for Malaysia courier services performance and customer satisfaction / Teoh Yeong Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari

• मुख्य लेखकों: Teoh, Yeong Kin (लेखक), Abu Hasan, Suzanawati (लेखक), Zahari, Siti Nur Atikah (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: UiTM Cawangan Perlis, 2020.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

One of the key issues of the current courier services in Malaysia is the efficiency of the courier itself. In today's competition, many factors have recognized that influence the efficiency of courier services. Hence, numbers of analytical models and formulas were introduced to measure the effi...