Customer centered service in Malaysia: a case study in Malaysian public universities / Nor Hapiza Mohd Ariffin and Norfarizan Mohd Daud
The Information and Communication Technology (ICT) represents a basis for the development of the academic institution in public sector. Thus, there is a huge change emerging from the traditional academic institution into technological environment based. ICT implementations indirectly will represent...
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| Format: | Livre |
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Universiti Teknologi MARA Press (Penerbit UiTM),
2019-06.
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