Customer centered service in Malaysia: a case study in Malaysian public universities / Nor Hapiza Mohd Ariffin and Norfarizan Mohd Daud

• मुख्य लेखकों: Mohd Ariffin, Nor Hapiza (लेखक), Mohd Daud, Norfarizan (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Universiti Teknologi MARA Press (Penerbit UiTM), 2019-06.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

The Information and Communication Technology (ICT) represents a basis for the development of the academic institution in public sector. Thus, there is a huge change emerging from the traditional academic institution into technological environment based. ICT implementations indirectly will represent...