The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony ... [et al.]

• Asıl Yazarlar: O'Mahony, Barry (Yazar), Lahap, Johanudin (Yazar), Sillitoe, Jim (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus, 2011-04.
• Konular: Article; PeerReviewed
• Online Erişim: Link Metadata

The hospitality and tourism industry make a significant contribution to the economic development of many countries with some being reliant on tourism as a major catalyst for growth and development. This is the case in Malaysia where the tourism industry has been hosting large numbers of tourists arr...